Privacy Policy

Last updated: 5 August 2026

AV Fitness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, stored and protected when you visit this website, submit an enquiry or use AV Fitness services.

Who is responsible for your information?

AV Fitness is the data controller responsible for the personal information collected through this website and its personal training services.

Business: AV Fitness
Trainer: Avela Mabhena
Location: Edinburgh, Scotland
Email: av.fitnessuk@gmail.com
Phone: 07850 038614

Information collected

AV Fitness may collect personal information when you:

• Submit a contact or enquiry form

• Contact AV Fitness by email, telephone or social media

• Request information about coaching services

• Become a personal training or online coaching client

This information may include:

• Your name

• Email address

• Telephone number

• The content of your enquiry

• Your training goals and preferences

• Information required to arrange or provide coaching services

Please avoid including medical information or other sensitive health details in the initial website enquiry form unless necessary.

If you become a client, AV Fitness may separately request relevant health, injury, pregnancy or fitness-readiness information to provide training safely. Health information receives additional protection and will only be collected when necessary and with your explicit consent or another valid legal basis.

How your information is used

Your personal information may be used to:

• Respond to questions and enquiries

• Discuss your fitness goals and suitable services

• Arrange consultations or training sessions

• Create and deliver personalised training programmes

• Provide ongoing coaching and client support

• Manage the client relationship

• Maintain appropriate business and financial records

• Protect the security and operation of the website

• Comply with legal and regulatory obligations

AV Fitness will not use your information for unrelated purposes without informing you.

Lawful bases for processing

AV Fitness relies on the following lawful bases when using personal information:

• Steps before entering into a contract: to respond when you ask about services or request a consultation.

• Performance of a contract: to provide agreed personal training or online coaching services.

• Legitimate interests: to manage enquiries, communicate with clients, operate the business and protect the website, where these interests do not override your rights.

• Legal obligation: when information must be retained or disclosed to comply with the law.

• Consent: where you have actively agreed to a particular use, such as receiving optional marketing communications.

• Explicit consent: where necessary to process health information or other special-category information for safe and personalised coaching.

You may withdraw consent at any time by contacting AV Fitness. Withdrawal does not affect processing that took place before consent was withdrawn.

Sharing your information

AV Fitness does not sell, rent or trade your personal information.

Information may be shared only when necessary with trusted service providers that support the operation of the business, including:

• Framer, which hosts and operates this website and its forms

• Email and communication providers

• Booking, payment or coaching platforms, if introduced and used

• Professional advisers or authorities where required by law

These providers should only receive the information needed to perform their services and are required to handle it appropriately.

Some service providers may process information outside the United Kingdom. Where this happens, AV Fitness will use providers that apply appropriate legal safeguards for international data transfers.

Website analytics and cookies

This website is built and hosted using Framer. Framer’s built-in analytics are designed to operate without cookies or persistent identifiers and provide aggregated website statistics.

AV Fitness does not currently use additional advertising or tracking technologies through this website.

If services such as Google Analytics, Meta Pixel, embedded marketing tools or other non-essential cookies are introduced, this policy will be updated and an appropriate cookie-consent system will be implemented before those technologies are activated.

You can also manage or delete cookies through your browser settings.

How long information is kept

Personal information is retained only for as long as reasonably necessary:

• General enquiries that do not result in a client relationship may be retained for up to 12 months after the last communication.

• Client and service records may be retained for up to six years after the working relationship ends where necessary for business, tax, insurance or legal purposes.

• Health and fitness information will be reviewed regularly and retained only while necessary for safe coaching, legal obligations or the establishment or defence of legal claims.

• Information used for optional marketing will be retained until you withdraw your consent or unsubscribe.

Information may be deleted earlier when it is no longer required.

Data security

AV Fitness takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to client information is limited to those who genuinely need it. However, no website or online communication system can guarantee complete security.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information

• Request restriction of how your information is used

• Object to processing based on legitimate interests

• Request transfer of certain information in a portable format

• Withdraw consent at any time

• Make a complaint to the Information Commissioner’s Office

These rights are not absolute and may depend on the lawful basis and circumstances of the processing.

To exercise your rights, contact av.fitnessuk@gmail.com. AV Fitness may need to verify your identity before completing a request.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113

Third-party links

This website may include links to social media platforms or other external services. AV Fitness does not control these websites and is not responsible for their content or privacy practices. You should review the privacy policy of the relevant third party before providing personal information.

Children’s information

AV Fitness does not knowingly collect personal information directly from children through this website without appropriate involvement or consent from a parent or legal guardian.

Changes to this policy

This Privacy Policy may be updated when the website, services or legal requirements change. The latest version and revision date will always be displayed on this page.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Avela Mabhena — AV Fitness
Email: av.fitnessuk@gmail.com
Phone: 07850 038614
Location: Edinburgh, Scotland